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Daakor Help Center

What if I need help?

Feel free to contact us, anytime!

Tell us how we can help you create your dream space! That is what we are here for!

Daakor 101: The Basics
What is Daakor?

Daakor is an online marketplace that makes getting interior decorating advice easy, affordable and fun! We connect consumers with talented interior design experts looking to leave their mark on the world. We aim to make the process of getting and giving interior decorating advice a win-win for everyone involved.

Here’s why our customers love us:

Affordability! Customers tell us they love that our decorating advice costs a flat fee per room rather than hourly rates that can add up over time.

Transparency! We have no hidden costs. You know from the get-go what you will pay us, and can rest assured knowing your design plan will fit the budget you specified at the beginning of the process.

Value! With our room design service, you only pay for the decorating advice you receive from the design plan and not for things you might be able to do yourself like ordering and assembling furniture.

Options! You have the option of purchasing additional a-la-carte services from Daakor should you need help with ordering furniture, putting furniture together, painting walls or any other assistance you might need to put your design plan into action.

Guarantee! Nothing beats the security of knowing Daakor stands behind the service we provide. We have a 100% money-back guarantee if you are not happy with the designs you see from our experts.

Convenience! From start to finish, getting your decorating advice is done online. We work within your availability and time frame.

Flexibility! Our customers love that they don’t have to purchase all of the items on their shopping list all at once. You can plan out your purchases based on your financial circumstances. You can also find substitutes on your own so your wallet will love your new look as much as you do.

See how it works for more information.

What is a room design contest?

Room design contests are how we start off your project. You request advice for the room you want to decorate, and design experts create style boards based on your needs. The contest helps you identify an interior design or décor professional you want to work with based on the style board they create for you.

Kick off your room design contest by creating a design brief. When you submit your design brief, you will receive 3-5 style boards from design experts signed up with our service.

Choose the style board you love and work with the design expert who created it to finalize your design plan.

Your design plan includes a completed style board, a shopping list within your budget, a floor plan that tells you where to put your furniture and instructions to help you pull it all together.

See how it works for more information.

Who are Daakorators?

Daakorators are freelance interior design experts who provide decorating advice for rooms that will leave you inspired.

What is the Daakor room design process?

The room design process begins when you create a design brief for your decorating project. The process ends when you receive your final design plan.

The room design process is made up of two phases.

The first phase is called the room design contest. You kick off your room design contest by submitting your design brief. In this phase, you will receive 3-5 style boards from some of our design experts.

You can end this phase by choosing a style board you love as the winner of your contest. When you choose a winning style board, you are really choosing the Daakorator you want to work with.

In the second phase of the process, you will work with your design expert to finalize the details of your room design.

At the end of this phase you receive your design plan. The design plan includes a style board that has been tweaked based on your feedback, a shopping list with links to buy everything you need for the room, a floor plan that tells you where to put everything and any special instructions from our expert to help you pull everything together perfectly.

What is a design brief?

A design brief is a questionnaire that you answer to start your room design process.

This questionnaire captures details such as what room you want to design, your budget and your style to help the Daakorators understand what you are looking for.

The more information you provide in the design brief, the more likely you are to receive a design you truly love!

What is a style board?

A style board is a single-page design concept that gives customers a feel for what their room could look like. It has a combination of the furniture, accessories, colours, etc. that will make up the room design being proposed by the Daakorator.

Style boards submitted during the design contest phase of the process are not complete. They give you a feel for what the room could look like and will be enough to help you make a decision for which Daakorator you will want to work with.

Once you choose a winning style board, you can work with that Daakorator to refine the style board. The Daakorator will add any missing pieces to the board and finalize the look.

Style boards are the jumping off point for the final design plan.

How long does a room design contest take?

The design contest takes about 5-6 days. After that, you will receive a design plan in about 3 days.

The entire process takes about 7-10 days from when you submit your design brief.

Not the timeframe you had in mind? We can adjust the timing to your needs. Contact us and let us know if you need some extra time anywhere throughout the process.

What is a design plan?

A design plan is what you will receive at the end of the design process. It will have everything you need to decorate your room.

The design plan includes the final style board, a shopping list that fits your budget, a floor plan and any special instructions from the Daakorator to help you put your room together.

What is the shopping list?

The shopping list is part of the final design plan. It has a list of items you will need to purchase to pull off your design.

The shopping list contains links to online vendors that sell the products the Daakorator has recommended. Often, we will negotiate discounts for items if possible and pass those on to the customer when they click on the links from our website.

 

What is the floor plan?

The floor plan is one of the deliverables in the final design plan. It is a picture of your room that shows where everything should be placed to create the look you are after.

What instructions are you providing in the design plan?

We recognize that our room design service is probably most attractive to customers that are DIY-ers.

So, we’ve asked our Daakorators to provide any special instructions as part of the final deliverable to give them some ideas on how add their own personal touch to the design of their room.

How does the 100% money back guarantee work?

We offer 100% money-back guarantee on all room design packages within 30 days if no winning style board is awarded.

If you are not happy with the design plan you get, we encourage you to contact us. We will do everything we can to make things right!

Daakor 201: For Customers
How do I start a project?

To start a project, first create an account with us. Once you have successfully registered, you can kick off a room design contest from My Projects page.

Just click on the Start New Projects button and you’ll be on your way.

How do I choose Daakorators to work on my project?

You don’t actually have to choose Daakorators to begin a design contest. Our process will help you identify just the right person for your job!

When you submit your project by completing a design brief, all our Daakorators are automatically notified. If they choose to participate in your room design contest, they will submit a style board to you over the 5 days following the start of your contest.

After you have had a chance to review all of the style boards that came in for your contest, you choose the Daakorator you want to work with by choosing one style board you absolutely love!

Our process lets you identify a Daakorator based on the design concept they propose for your room, and not based on a portfolio of projects they’ve done for someone else!

What do I get at the end of the design process?

At the end of the design process, you receive your final design plan.

Final design plan is made up of four parts. You will receive a style board that will give you a feel for what your room will look like, a shopping list that fits your budget with links to the items you will need to purchase, a floor plan that tells you where everything goes and any additional instructions from your Daakorator.

How many style boards will I get to choose from?

You should receive 3 to 5 style boards to choose from during your design contest.

We let up to 5 Daakorators participate in a design contest and each Daakorator is only allowed one submission for your design contest.

How do I give feedback to a Daakorator?

There are two ways to give feedback to your Daakorator.

First, you can comment on a style board submitted by a Daakorator. Just click on the icon with the speech bubbles and you will be able to provide feedback on the style board directly to the Daakorator.

Second, you can click on the Messages tab on your project to send a direct message to any Daakorator who has signed up to your room design contest. The messaging feature particularly handy once you’ve picked a winning Daakorator. You can message them directly to talk about your expectations for your final design plan.

How do I choose a winning style board?

Choose your winning style board by clicking on the trophy icon on the style board tab or on the style board page.

What happens after I choose a winning style board?

After you have chosen the winning the style board, you can send a message to your winning Daakorator to let them know what you want to see in your final design plan.

Start the conversation by discussing any tweaks that you want to see to your style board and work from there.

Over the next 3 days, your Daakorator will upload the design plan to your project. Once you are notified that the design plan has been uploaded, review the documents to make sure they are what you expected.

If you are happy with the design plan, you can click on the Accept Final Deliverables button. Next, download the style board, floor plan and instructions.

If you want to see some more tweaks to your design plan, send a message to your Daakorator asking for the changes you’d like to see. Be specific in your feedback so that the Daakorator can make the appropriate updates.

If you need additional help, please contact us. We’re here to help!

How long do I have to choose a winning style board?

You have 5 days to choose a winning style board. Not enough time? Don’t feel pressured! If you need more time, just contact us!

How long does it take to get my final deliverables?

After choosing your winning style board, you should have your final deliverables within 3 days.

Why can’t I download the shopping list?

We ask the vendors we work with to provide a discount for you when you purchase items through our website. If you want a copy of your shopping list to shop on your own, contact us and we’ll be happy to provide you with one.

Can I fast track a room design contest?

Yes!

You can pick a winner at any time. If you see a style board that you love before the 5 days are up, select it as the winner. You will move on to the next stage.

Can I slow down a room design contest?

Yes!

If you need more time, just contact us and let us know. We will adjust the process timing to suit your needs.

How do I get a refund?

You can request a refund if you have not yet selected a design contest winner.

To receive a refund, contact us with your Daakor order number, and tell us you would like a refund.

We will be in touch shortly to make things right. If you are eligible for a refund, we will process it right away.

How do I provide feedback for a style board?

From the style board page, you can comment on a style board to provide direct feedback to the Daakorator.

To comment, click on the icon with the speech bubbles.

How do I send a private message to a Daakorator?

Click the Messages tab on your project to send a direct message to any Daakorator who has signed up for your room design contest.

The messaging feature is particularly handy once you’ve picked a winning Daakorator. You can message them directly to talk about your expectations for your final design plan.

What if I’m not happy with the designs I get?

If you’re not happy with the style boards you receive during the room design contest, contact us! We can work with you to refine your design brief and re-launch your contest so that you get some style boards you’ll love!

If you are unhappy with the final design plan you received, contact us and we’ll work with you and your Daakorator to make sure you are in love with your final design plan.

We will do everything we can to make sure you are happy at the end of the process!

Can I pick more than one style board as the winner of a contest?

If you can’t decide between style boards and want to choose two style boards as the winner of our room design contest, contact us. We can arrange for you to purchase the additional style board(s).

How can I change or add something to my design contest that’s already underway?

Once you submit a design brief and start your room design contest, you will not be able to update your design brief. If you want to communicate specific requirements to your Daakorator, you can directly message them from the Messages tab on your project page.

If there’s anything we can do contact us – we’re here to help!

What do I do once the final deliverables have been uploaded?

If you are happy with the final deliverables uploaded by your Daakorator, click on the Accept Final Deliverables button on the page. That means your quest to seek decorating advice has come to an end and the more exciting part begins!

Download your design plan and begin bringing it to life. Let us know how we can help!

If you want to see some changes in your final design plan, let your Daakorator know. Be specific with your feedback so your Daakorator can give you exactly what you are looking for.

What if I need help executing the design plan for my room?

Need help? We love to help!

Do you need someone to help assemble your furniture? Paint your room? Or do you want us to put everything together for an HGTV style reveal? We can do that!

Tell us what you need and we’ll let you know the cost and timeline before we get started.

Daakor 202: Design Brief Help
How do I measure my room for the design brief?

For our Daakorators to give you a design plan that you will love means we need to first get some info from you. It’s important for our design pro to know what your room looks like today. We get a feel for that with the room measurements and photographs.

This guide will give you step-by-step instructions on how to measure your room.

How do I photograph my room for the design brief?

Since we don’t come to your home to see what your room looks like, a photographs helps us see your room virtually.  We need to see the room in more than one angle. So the guide we put together tells you to take 3 photos on each wall you have in the room you want to furnish and decorate.

Check out the guide to photographing a room for more info.

How much should I budget for my room design project?

Check out this blog article that might help you decide how to budget for your project.

Do you have any tips for getting the design brief right?

Your Daakor Design Brief is what our Daakorators use as input to create your design plan. Your design brief represents you. So, it’s important to tell us everything that you think is important for us to know.

Here are some tips to get you going on the right foot.

Create Pinterest boards.

Pinterest boards help us understand what design styles you gravitate towards. We find that most people like to go by labels – mid-century modern, traditional, country, modern, etc – but the truth is we find that people often choose more than one style when there are no labels attached.

This is especially true when we are working with a couple or a family. So, we’d rather you show us what type of designs you like and base your design plan on that info.

Sure, we have a few pics that you can choose from on page 2 of our design brief questionnaire but that only gives us the bare minimum on what your style could be.

Aim for a Pinterest board with about 15-20 pins of rooms you like that you could find on Pinterest, Houzz or elsewhere on the web.  It will really go far to help us understand your style.

Measure your room and show us what your room looks like.

Since we provide e-design services and our Daakorators don’t see your room in person, it’s really important that we can visualize your room so we can get the proportions right for the design plan.

Follow the instructions provided for measuring and photographing your room and upload all your info to the design brief.

Tell us what’s important and relevant to you.

It could be a bit about how you plan to use the room, or who will be using the room, and a little about your lifestyle and anything else that might be relevant to you.

For example, in a recent project we did, our client told us in passing about a celebrity designer that they really like to follow on HGTV. That really helped us better understand how to create a design plan for her that she would really love.

Ask us to review your design brief.

If you want to talk through your design brief before you submit, just email us at hello@daakor.com to schedule a call with one of our experts. We are here to help!

Daakor 301: For Daakoartors
How do I become a Daakorator?

You can apply to become a Daakorator here. Fill out the application and submit it. Once we receive your information, we will contact you with next steps.

Do I have to pay to become a Daakorator?

Nope. Becoming a Daakorator is free. Yay!

What training do I need to become a Daakorator?

If you have interior design and decorator training from a reputable school, that’s fantastic! But you don’t need it to apply.

We are looking for anyone with a keen eye for interior decorating and the desire to help others decorate their homes.

The application process will ensure you are able to meet our quality expectations!

What tools do I need to become a Daakorator?

As A Daakorator, you will need tools to create style boards, floor plans, shopping lists, instructions, 3D renderings, etc… You must have access to and knowledge of programs that will allow you to create these deliverables.

Daakorators that are currently part of our platform use a bunch of different tools. They use AutoCAD, Revit, InDesign, Photoshop, SketchUp, Microsoft Office, DesignFiles, SmartDraw and more.

We don’t tell you what tools to use. We do monitor what you are delivering to ensure that it’s up to the standard we want for Daakor.

What are the rules for a Daakorator?

There are a few rules we ask our Daakorators to follow. See the documents below for the details:

If you aren’t clear about something, just ask. We are here to help!

What is the typical process for a project on Daakor?

The Daakor process has two phases.

Phase 1: Design Contest

This phase begins when a customer submits a completed design brief on the platform.

When a customer initiates a project, you will get a notification on your Daakor account. You will also receive an email letting you know that a new room design contest has kicked off!

Click on the link in the email and take a look at the design brief. If you are interested in participating in this design contest, simply add the project to your My Projects page.

Once you have added the project to your My Projects, you can submit an initial style board for the design contest. You may only submit 1 style board per design contest.

The Customer will review all of the style boards they receive and pick the one they love the most. This Daakorator wins the design contest.

If you win the design contest phase, you will move on to the next phase of the project. This is also the final phase of the project and is called Final Deliverables phase.

During this phase, if you are the winning Daakorator, you will submit the final design plan for the customer. The final design plan includes the finalized style board, a shopping list, a floor plan and any instructions you have for the customer.

During this phase, be sure to communicate with your customer so you understand the customers expectations well. We know that you are going to knock their socks off!

How do I know when a new room design contest has kicked off?

You will receive an email notification from Daakor when a new design contest kicks off.

Also, when you log in to the Daakor platform, the notifications will link you to any new design contests that have kicked off since the last time you logged in.

How do I add a project to My Projects?

Click on the link in your notifications saying a new design contest has kicked off. When the project page opens, review the design brief section of the project page to see if it’s a project you want to work on.

On the top right side of the project page, you will see an Add button. Click on that to add the project to your My Projects page and you’re on your way! Good luck!

Where can I find the design brief?

The project page is organized into several tabs.

The first three tabs — About the Room, Room Details and Inspiration tabs– make up the design brief.

What kind of info can I expect in the design brief?

The design brief captures details about the room that the customer wants to decorate. It includes things like budget, dimensions, preferred colours, design style, Pinterest and Houzz boards and other inspirational information that the customer may want to share with you.

If you want to know more or want to clarify any info, there is a messaging tool on the Daakor platform you can use to communicate with your customer. Just click on the Messages tab on your project and you can start a conversation with your customer.

If there’s anything else we should be asking customers, let us know so we can add it to the questionnaire. We’re all ears!

How do I clarify information provided in the design brief, if I need to?

There is a messaging tool on the Daakor platform you can use to communicate with your customer.

Just click on the Messages tab and go from there!

How do I submit a style board to a design contest?

You can upload your style board by clicking on the Style Board tab on the project page and clicking on the Upload Style Board button.

You will need to give your style board a descriptive name. Make it snazzy and memorable for your customer.

You can also include a brief description or some comments when you upload your style board. Tell your customer where the inspiration for the style board came from!

Do I have to pay to enter a design contest?

Nope! It’s absolutely free to enter a design contest.

What type of things should I include in the style board?

You should include any major furniture items that are required, some accessories, paint colours, etc.

For the style board submission during the design contest, you don’t need to include everything. You just want to make sure your customer gets the design concept you are proposing for the room.

If you win the design contest, you will get the chance to get additional feedback from the customer to tweak your style board to meet their expectations.

What should I not include in the style board?

There are no hard and fast rules on what you should or should not include in a style board.

A style board submitted during the design contest phase of the process should not include every item that you are proposing for the room design. Just remember to include enough items to give your customer a good feel for the design concept you are proposing.

How many style boards can I submit?

Each Daakoator can submit one style board per contest.

Do I need to provide an explanation for my style board?

You don’t have to provide an explanation but the customer will probably appreciate hearing your take on the design you propose.

You can include a blurb that is either a description or an explanation of your design when you upload the style board during the design contest phase.

  1. Click Upload Style Board button from the Style Board tab.
  2. Give your style board a name.
  3. Enter your little blurb in the next field.
  4. Upload your style board and you are ready to submit.

How does a customer decide which style board to choose?

A customer’s choice of style board will be very subjective, as they choose based on their preferences.

Your best bet is to take all of the information in the design brief into consideration when coming up with your style board during the design contest stage.

When in doubt, message the customer and ask questions.

Just remember to submit your style board within 5 days of the design contest kick-off.

How do I know if a customer chose my style board as the winner?

You will get a notification when the customer chooses a winner in a design contest.

How do I know if a customer didn’t choose my style board as the winner?

You will get a notification when the customer chooses a winning style board, even if you are not the winner.

How can I withdraw my style board if it wasn’t selected as the winner?

Easy. Go to the Style Board tab of the project. Hover over the style board and you will see an option to delete on the right hand side of the style board image.

What happens after a customer chooses my style board as the winner?

You are now on to the final deliverable stage. This is the time to get additional input from your customer. Ask questions and make sure you understand what the customer is looking for in the final deliverables.

For example, you can ask them a bit more about what they use the room for, if they are a DIY-er and any other questions that might help you knock their socks off with your design deliverables!

To get input, click on the Messages tab of your project and send them a message.

How do I send a message to the customer?

During the design contest phase, there are two ways to send a message to your customer. The first is by clicking on the Messages tab of your project. Just type your message and hit send.

Once you’ve submitted a style board, you can also send a message to the customer on the style board tab. Click on the icon with two speech bubbles and type your message.

The Messages tab in the project page will stay active if you win the design contest, so that you can reach out to your customer to get additional info or ask any questions you have.

How do I contact a customer?

You should only contact a customer through the messaging feature that is made available on our website. Contacting a customer outside of the Daakor platform voids the Daakorator Agreement. Doing so will get you removed from the Daakor platform.

During the design contest phase, there are two ways to send a message to your customer. The first is by clicking on the Messages tab of your project. Just type your message and hit send.

Once you’ve submitted a style board, you can also send a message to the customer on the Style Board tab. Click on the icon with two speech bubbles and type your message.

The Messages tab in the project page will stay active if you win the design contest, so that you can reach out to your customer to get additional info or ask any questions you have.

How do I ask a customer to clarify items in their design brief?

During the design contest phase, there are two ways to send a message to your customer. The first is by clicking on the Messages tab of your project. Just type your message and hit send.

Once you’ve submitted a style board, you can also send a message to the customer on the Style Board tab. Click on the icon with two speech bubbles and type your message.

The Messages tab in the project page will stay active if you win the design contest, so that you can reach out to your customer to get additional info or ask any questions you have.

How do I share the final design plan with the customer?

When you win a design contest, you will notice a new tab appear on the project page.

When you are ready to upload your final deliverables, click on the Final Deliverables tab. You will see placeholders where you can upload each deliverable.

Just remember that each deliverable has to be in a separate file in .pdf format and should follow the template guidelines provided to you.

What should be part of the final design plan?

The final design plan (or final deliverables) should include the following documents:

  • Finalized Style Board: This should incorporate any changes the customer may have asked for once the design contest ended.
  • Shopping List: Make sure all of the items are available online, and that the vendor delivers across Canada. The shopping list should be within the budget specified by the customer and should include the items shown in the style board.
  • Floor Plan: This tells the customer where to put everything that’s included in the style board and the shopping list.
  • Instructions: Any special instructions or explanations you want to share with our customer should be included here.

Just remember that each deliverable has to be in a separate file in .pdf format and should follow the template guidelines provided to you.

What should be included in the shopping list?

The shopping list should include everything necessary to create the look in your style board. It should have all the major pieces of furniture that make up the room, paint colours, accessories, window treatments, lighting, etc…

All items must be available online for purchase and the vendor must deliver across Canada.

What should be included in the floor plan?

The floor plan should function as a map for the customer and show where in the room to place each item in the shopping list and the style board.

What should I include in the instructions to the customer?

We know that most of our customers are really into DIY when it comes to home décor.

Share some insider tips on how to create that designer touch in their space. You can also tell them why you chose certain pieces for their look and what inspired you. Share anything you think the customer might find useful or interesting.

Finally, don’t forget to thank the customer for trusting you to create their perfect space!

What if the customer doesn’t accept the final design plan deliverables I upload?

If your customer does not accept your final deliverables, they will contact us. We will work with the customer to figure out the next steps.

We will do everything we can to help reconcile any issues between customer’s expectations and your deliverables. In case we are not able to come to an agreement, we may initiate a new design contest for the customer or offer a refund.

In any of these cases, we will stay in touch with you closely to keep you in the loop.

How and when do I get paid?

You are eligible to request a payout after you have won at least one contest and submitted the final deliverables successfully.

You can request a payout by sending us an email at info@daakor.com.

What happens if the customer wants a refund for a project I won?

If a customer requests a refund after the winning style board has been selected, we will immediately process the refund request. The contest will be considered complete even if the final deliverables were not provided.

If the customer request is received after they have accepted and downloaded the final deliverables, we will work with the customers to understand the reason for the request.

If the customer request for refund is accepted, we will deduct the equivalent earnings from your existing account or from your next successful project.

Can a customer cancel a design contest that is underway?

A customer can cancel a design contest anytime before they select a winning style board.

All Daakorators signed up for that project will be sent a notification of the cancellation and the Style Board and Messaging tabs will be disabled on the project page.

What happens after a customer gets their final design plan?

Once the customer gets their final design plan, they are in the driver’s seat for executing the plan. This is the most exciting time for a customer! We provide support to them for 30 days following the delivery of the final design plans. That means you may get some clarifying questions from the customer during this time.

Let’s make sure we provide a fantastic post project experience for our customer!

Can a customer pick more than one winning style board?

A customer may pick more than one winning style board by sending us an email at info@daakor.com and arranging for purchase of the additional style board. The Daakorators of the winning style board will each receive a corresponding winning amount for each submission.

What is a payout and how do I request one?

A payout is a request you send to us when you decide to take your winning project earnings out of your Daakor account.

You are eligible to request a payout after you have won at least one contest and successfully delivered the final deliverables.

You can request a payout by sending us an email at info@daakor.com.

Your payout amount will be determined based on number of winning design contests and any refunds applied to your projects since the last payout made to you.

How does Daakor make payments to a Daakorator?

Daakor payments to Daakorators are made as e-transfers.

Where can I go for additional help?

Contact us. We are here to help!